FAQ / 24 useful answers
Browse by topic. Every answer is open, with a link to the relevant service or local guide.
Call 678-317-9445
01
Give the complete address, the affected entrance or vehicle, what happened to the key and a callback number. Explain any gate, unit or parking instructions and have an authorized person available.
Read the related guideAsk about current availability and an estimated arrival window for your specific address and service. Timing depends on the request and current arrangements; the website does not promise a fixed response time.
Read the related guideThis website provides service and area information. It does not list a LockReach walk-in shop at the Square. Call to confirm the arrangements for your request before travelling anywhere.
Read the related guideNo. A mailing-area name and a city boundary are not the same thing. Provide the full street address and ZIP code, especially for East Cobb or other addresses outside the downtown area.
Read the related guideBe ready to show that you own the property or vehicle, or are permitted to authorize the work. Ask which documents are appropriate. Landlord or building-manager permission may be needed for rented or shared entrances.
Read the related guideContact emergency services first when a person is at immediate risk. An ordinary locksmith booking should not delay urgent help. Once the immediate situation is addressed, the appropriate access or repair request can be discussed.
Read the related guide02
Rekeying changes key access in suitable existing hardware. Replacement changes the hardware itself. Condition, compatibility and your goal matter: a damaged lock may need different work from a sound lock whose key has been lost.
Read the related guideSometimes, if the cylinders and keyways are compatible. List all the locks you want included and keep existing keys available. Ask what can share a key and what would need different hardware or separate access.
Read the related guideNot necessarily. Rekeying addresses which key works. A latch, strike or door-alignment issue can remain afterward. Report difficult closing or locking so the assessment includes that symptom as well as the access change.
Read the related guideThey may be retained when suitable for the proposed work. Explain your preference before selecting parts. Older door preparation, lock bodies and available replacements can affect the options, so compatibility needs to be assessed.
Read the related guideCount keyed cylinders, not just doors. A door may have both a deadbolt and a locking handle. Include less-used side, rear and garage-to-house doors if you want their key access changed too.
Read the related guideCheck the lease and speak with the landlord or property manager about permission and required key arrangements. Identify whether the affected lock is on a private unit or a common entrance before booking work.
Read the related guideStart by listing the doors the key operates and the people authorized to approve changes. Discuss rekeying suitable cylinders and any separate electronic access with the responsible administrator. Record the agreed scope before work.
Read the related guideNo automatic connection should be assumed. Mechanical keys, keypad accounts and building credentials can be separate systems. Tell us which are involved and coordinate electronic access changes with the appropriate administrator.
Read the related guide03
Ask about support for the exact year, make, model and key system. All-keys-lost work differs from adding a spare and may require access, cutting and programming. Confirm ownership requirements and the full estimate first.
Read the related guideDescribe an access request rather than assuming a replacement key is required. Give the vehicle details and exact parking location, and confirm what authorization is needed. Mention a working spare if one can be brought to you.
Read the related guideConfirm compatibility and whether customer-supplied parts can be used before booking. A matching appearance does not guarantee the correct electronics or programming support. Ask which parts and functions the estimate includes.
Read the related guideConfirm the agreed functions explicitly. Cutting a mechanical key and supplying or programming remote features can be different parts of the job. Test the included locking, starting and remote functions at handover.
Read the related guideNot necessarily. Tell us whether the mechanical key works and whether the vehicle recognizes the fob. The symptom could involve the remote or another vehicle system; an assessment is needed before selecting the remedy.
Read the related guide04
The request, hardware, parts, vehicle system and access conditions affect the estimate. Ask about the visit charge, labor and any additional parts or programming. Confirm what could change after inspection before agreeing to work.
Read the related guideAsk for the revised scope and price before authorizing extra work. Clarify why the change is proposed, what parts are included and how the finished work will be tested. Keep the final invoice.
Read the related guideFor a door, check normal closing, latching and locking with each relevant key. For a vehicle, test the functions included in the agreement. Confirm which doors or keys were changed and discuss any remaining symptoms.
Read the related guideAsk directly about the terms for the particular service and parts before authorizing work. Keep the invoice and contact details. This website does not replace the warranty or follow-up agreement for your specific job.
Read the related guideIt should make the requested work clear: the door or vehicle, number of cylinders or keys, included parts and functions, and applicable charges. Compare like-for-like scopes when considering different options.
Read the related guideA clearer next step
The address. The entrance. What happened.
Start with those three details.
