A spare is a different job from no keys
Tell us whether any working key is available and whether it starts the vehicle. A damaged key may still help identify the correct type. When all keys are lost, explain whether the vehicle is open and where the ownership documents are kept so that access and replacement can be discussed together.
Identify the key system
A plain metal key, transponder key, remote-head key and proximity fob do not have identical requirements. Give the year, make and model, then describe how you unlock and start the car. Compatibility can depend on the vehicle’s equipment; confirm the exact request rather than assuming a visually similar fob will work.
Compare the same scope of work
Ask whether the estimate includes the replacement key, cutting, programming and any agreed remote functions. If you have bought a fob yourself, ask about suitability before the visit. Do not assume customer-supplied parts can be programmed or that a quoted spare-key price applies when no keys remain.
Check the finished key where it will be used
Test the agreed functions at the vehicle, including normal starting and locking. Ask how any emergency mechanical blade should be used and whether the lost key remains a concern for the particular system. Keep the new spare in a separate accessible place rather than leaving every working key together.
